Returns, Refunds & Exchange Policy

Effective Date: 1st June 2026

At Sheer Burst Skincare, we take pride in crafting high-quality holistic skincare and wellness products, including but not limited to, handmade soaps, body butters, balms, and candles. Due to the personal care nature of our products and for hygiene and safety reasons, we maintain the following Returns, Refunds & Exchange Policy.

 1. Our Commitment to Quality

We carefully inspect all products before they are packaged and shipped. If you receive a product that is damaged, defective, or incorrect, we will work with you to resolve the issue promptly.

2. Non-Returnable Products

For hygiene, health, and safety reasons, we do not accept returns or exchanges on:
- Products that have been opened or show signs of use, tampering, damage or alteration
- Custom-made or personalized products
- Sale, clearance, or promotional items

3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within seven (7) days of receiving your order.

To assist with your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
- Photographs of any damage, where applicable

Once reviewed and approved, we may offer:
- A replacement product
- Store credit
- A refund at our discretion

4. Allergies and Skin Reactions

We provide ingredient information for all products to help customers make informed purchasing decisions.
Because every individual's skin is unique, we cannot guarantee that our products will be suitable for every skin type or sensitivity.

Customers are encouraged to:
- Read ingredient lists carefully
- Perform a patch test before full use

Refunds or exchanges will not be issued for allergic reactions, sensitivities, or personal preferences regarding scent, texture, colour, or product performance.

5. Candle Variations

As our candles are handmade and produced in small batches, slight variations in colour, appearance, fragrance intensity, and finish may occur. These natural variations do not constitute defects and are not grounds for refunds or exchanges.

6. Exchange Eligibility

Exchanges may only be approved for products that:
- Arrived damaged
- Are defective
- Were incorrectly supplied by us

Approved exchanges are subject to product availability.
If the original item is unavailable, we may offer a comparable replacement, store credit, or refund.

 7. Refund Processing

Where a refund is approved, it will be processed using the original payment method whenever possible.

Please allow up to ten (10) business days for the refund to be processed after approval, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

 8. Order Cancellations

Orders may be cancelled before shipment by contacting us as soon as possible.

Once an order has been processed, packed, or dispatched, it cannot be cancelled.

Deposits for custom or made-to-order products will not be refunded once production has begun.

9. Shipping Issues

We are not responsible for delays caused by:
- Courier services
- Customs processing
- Weather conditions
- Natural disasters
- Incorrect shipping information provided by the customer

Customers are responsible for ensuring that shipping details are accurate at the time of purchase.
 
10. Contact Us
If you are not satisfied with your order, please contact us so we can make it right.
For all return, refund, or exchange inquiries, please contact us @:
Email: info@sheerburstskincare.com
Phone/WhatsApp: (868)317-4337
Business Hours: Sunday - Friday 9am - 3pm
Location: Trinidad and Tobago

We reserve the right to amend this policy at any time without prior notice. Any updates will be posted on our website and become effective immediately upon publication.